FAQ

What is your return policy?

All of our original wearable art products are made to order which means that returns are not possible due to sizing. Here is what we have from our manufacturer with regards to this issue:

Returns
We want you to be happy with your order from Coley Art Shop, however each item is made to order and there are sometimes differences in the final product from what you see online.

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Since all of our items are handmade, there may be varitations between or even within an order.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

In order to resolve cases, we must be contacted within a reasonable amount of time from the date the product was received.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 8hrs of the order being placed or by the following business day if the order was placed over the weekend.

Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at coleyartshop@me.icloud.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.